Woes of Using an Online Hotel Booking App

A member of our Complaint Singapore Facebook group had shared her bad experience with an online hotel booking app in Singapore. In the complaint post, she wrote that she had made an error on the booking information, and contacted the call center to correct the mistake. She also indicated that she would like to pay the hotel charges at the said property. However, the app went ahead and deducted the hotel charges without prior notification or her permission! Read more of her woes below… . The original Facebook post is…

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