An anonymous member of our “COMPLAINT SINGAPORE” Facebook group had sent us a complaint against Starhub, a major telco (Telecommunications Company) in Singapore. According to the complainant, he recently went to the Starhub outlet at NEX (a regional shopping mall at Serangoon, Singapore area) with the intention to subscribe to a new mobile plan, however, he was shocked when the customer service staff told him that he got an outstanding bill for an unknown mobile line that was registered to his name, but under an unrelated company and address at:…Read More
Phishing Advertisement Post Imitating Local Bank in Singapore!
A member of our Complaint Singapore Facebook Group had reported to us a suspected phishing “SPONSORED” advertisement post in Facebook, trying to imitate a local bank in Singapore. At first glance, the Facebook post looks like a normal “SPONSORED” advertisement, claiming the said local bank is having a “campaign” for iPhone at an attractive promotional price. Source: Kent N. (*full name is masked for privacy concerns) When a unsuspecting person click on the “APPLY NOW” button at the bottom of the said Facebook advertisement post, it will directly link to…Read More
Home-Fix Ceasing Business?
After the recent sudden announcement of business closure by Sasa Singapore, it seems another retail giant in Singapore is throwing in the towel too.. From a small hardware store in Geylang Serai to a major retail chain with over 20 stores in Singapore and Malaysia, Home-Fix had indeed comes a long way.. However, in a shocking news article published today, it seems Home-Fix will be closing all its retail outlets by end of this week in Singapore. However, it seems the trouble of Home-Fix already came some time ago, based…Read More
Local Delivery Missing In Action
A Facebook user posted an unpleasant experience with a local well-known Company that sells honey & health products.. According to her post, she had ordered and paid in full for the orders to be delivered to her house. However the delivery man failed to deliver the items to the buyer, and even claimed someone had signed for the paid items. The next day, the buyer called the office and raised the issue to the Company, however, they informed that they are unable to do anything as the items are signed…Read More
14 Year Old Suffered Cut At Mirror Maze, Jewel Changi Airport
An angry Facebook user reported a case of a cut sustained (on the face) by her 14 year old niece at the latest attraction – Mirror Maze, located at Jewel @ Changi Airport yesterday.. According to her post, her niece was playing at the premise with 6 other children, and unknowingly suffered a cut on her right face area, and subsequently received 9 stitches at Raffles Hospital. The original Facebook post is below: This is the reply from Jewel (in regards to the incident), responding to a reporter’s query.. Below…Read More
Look Out for Hit & Run Accident Culprit!
An angry Facebook user had posted a Hit & Run accident ( with a video too! ), involving her car – SKS 6288 S, and the said errant car – SJS 8478 J, which is a black colour Honda Airwave at the open carpark of Serangoon North, on 3rd June 2019 at around 5pm. Due to the impact, there were serious damages on complainant’s car bumper area.. Luckily, a nearby resident witnessed the accident and alerted complainant about it. Below is the original Facebook post by Yan Lee: Here is the…Read More
Swimming Instructor Cheats in Singapore
A member of our Complaint Singapore Facebook group shared this post to raise awareness about an uncertified swimming instructor (or coach) going around different clubs and schools in Singapore to cheat! According to the post, the case was reported to Singapore Police Force for investigation, and was even reported in local Chinese newspaper recently to warn others of such scam.. Below is the original post in our Facebook group: . Here are some updates in relating to the same person: . Here are some close-up of the local news article..…Read More
Lost Parcel by SingPost
SingPost has done it again.. this time round, they lost complainant’s parcel from Australia..!! An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. After appealing to several SingPost departments, the complainant finally got a “One-Time Exception” by one of the staff, but was told that they can only compensate the amount up to S$150…Read More
SingPost Failed Again!
Yet another complaint case against Singpost’s poor service! A lady wrote her unhappiness to SingPost in regards to several failed attempts to delivery a parcel to her house.. According to her complaint post, she wrote that the postman did not even press her doorbell as she was at home during the deliveries.. Here is the original Facebook post: . Below is the FULL text extract for easy reading: LAZINESS OF SINGPOST DELIVERYMAN BECAME CUSTOMER STRESS! SINGPOST, Why is it the fault of your delivery man who didn’t knock on my…Read More
Failed PR by Local Restaurateur?
An anonymous complainant forwarded us a complaint against a particular local restaurant in Singapore. Based on the Facebook complaint forwarded to us, it seems there was a lapse in their customer service, as complainant claimed the service staffs were unprofessional when handling their dogs, even thought the said restaurant is supposed to be “dog-friendly”… At first, the complaint seems like a typical one-sided customer complaint/feedback, but what is very surprising is the manner how the said restaurateur posted in the official Facebook account subsequently.. . Below is the original complaint…Read More