COMPLAINT SINGAPORE – TERMS & CONDITIONS OF USE

Complaint SingaporeFacebook Group (& Page) is the First & Original Complaint Facebook Group in Singapore since 2017, providing an Arena for Everyone to Vent their Anger & Unhappiness, Share Bad Experiences in Singapore and Most Importantly, COMPLAINT~!!
Go On, Release Your Steam Here~!!

BullionStar
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Word of Advice:
“..Play Nice, Have Fun & Take All Complaint Singapore Facebook Posts & Comments With A Pinch Of Salt..”

( *Please Scroll to Bottom of this Page for our F.A.Q.)



New Comers and Existing Members Are Recommended to
Read Our Updated “Terms & Conditions of Use” Before Posting or Commenting.

**REMINDER**
Immediate Mute/Ban For These Top Violations:


1. Use of Unauthorized Vulgarity/Obscenity
2. Posting of 3rd Party Contents/Advertisements
3. Use of Extreme Sarcasm or Undue Insults
4. Encourage Others to Post/Report Elsewhere
5. Name-Calling (KPO, Karen, Sinkies, Idiot etc)
6. Recommending Business/Service/Social Media
7. Touching On Political/Racial/Religion/Gender
8. Abetment/Ignorance of Crime/Offence/Rule
9. Posting LIVE Video/Auction/Sale/Fraud/Spam
10. Commenting With GIF/Avatar/Emoji/Image

*Note: To Avoid Any Legal Liability or Criminal Prosecution,
Please Censor All Contents That May Violate the Privacy of Any Parties or Entities etc. 

We DO NOT Allow Any Unauthorized Advertising, Auction, Sale, Petition, Voting (Polling), Promotion, Dating, Gathering, Fund-Raising, Crowd-Funding, Friend-Seeking, Meeting, Events, Live-Feeds, Videos, Inspiration & Shout-Out Message, Announcement, Broadcasting, Website or Facebook Page/Group (or Social Media) Sharing, Forwarding or Referrals etc. Any Repeated, Excessive or Posting of Similar or Irrelevant (to this Group) Posts are Strictly Disallowed.

For All Advertising Query or Request on
Our Official Facebook Group, Page or Website.
Please Click HERE.


We DO NOT Condone to Any Violent, Doxxing or Discriminating Act/s Against Anyone or Entity etc, including Anyone from Submitting Any Posts or Comments In Any Suggestive Manner that May Promote, Leading, Encourage, Incite or Draws Negative or Adverse Political, Religious, Race, Sexual, Social, Criminal, Vulgarity, Spam, Hatred or Offensive Views, Acts or Responses etc.


Due to the Increase of Unauthorized Advertising Spamming By Newly-Joined Members, We Will Selectively Mute New Members for 28-Days Based on Their Profile (eg, Period of Account, Region, Quantity of Friends, Quality of Profile, Past Online Posts etc).

Muted Members May Submit Appeal to Un-Mute Their Account via Email, With A Recent Identity Document with Photograph + Facebook Account Information For Our Assessment.
Please Email to: complaintsingapore [at] gmail.com

**To Report Any Violations As Stated,
Please FLAG The Said Post or Comment For Our Moderators To Review It In Due Course** 

Excessive, Over-Sensitive or Unreasonable Flagging of Any Posts or Comments will Result in a Permanent Ban Without Prior Notice or Explanation.


Any Violations May Result in Removal of the Said Post and Comment Without Prior Notice. Repeat Violators will be Banned Permanently. For Requests to Unblock Any Users, Please Email to:
complaintsingapore [at] gmail.com

We Welcome & Encourage Constructive Feedback & Suggestion, However, Extreme & Irresponsible Insults, Sarcasm, Accusation, Harassment, Threats or Criticism Against Our Group, Page, Administrator or Moderator (of this Group or Page) will be Deleted Without Prior Notice and the Particular User will be Banned Permanently. 


Complaint Singapore” Reserves the Right to Reject, Delete or Block Any Posts or Comments Deemed Unsuitable or Unacceptable for this Group; or to Mute or Ban Anyone Without Prior Explanation or Reason etc.

Do Visit Our Official Facebook Page – “Complaint Singapore” Which Features the LATEST Complaints, Posts, Updates, Reviews, Ranking Charts, Various Articles and Relevant Information from Our Official “Complaint Singapore” Website: www.complaintsingapore.com

Any “Anonymous” Submissions (*or Sent via our Facebook Page or Email etc), With or Without Request or any Instruction, will have the Identity Masked for Privacy Concerns.

Complaint Singapore“, in our Best Effort, will Keep the Identity Confidential as Reasonably Possible.

We will Contact the Complainant, Source or Owner, Upon Request to Contact, Communicate, Interview, or Tracing for Legitimate & Valid Reasons as Deemed Appropriate by “Complaint Singapore” only.

Complaint Singapore Bears NO Legal and Civil Responsibility or Any Liability Over Any Identity Leakage, or Any Repercussion, Consequence or Damages Resulted from the Leakage etc.

All Post, Content, Comment, Materials etc are Submitted or Posted at the Risk of its Owner or Source etc.

All Posted Anonymous Complaint Cannot be Deleted or Removed. However, the Said Anonymous Contributor May Request An Update to the Said Post, Pending Assessment and Approval from Our Moderators.


We will Mute or Ban Anyone Who Abets Any Crime, Offence, Violation Under the Law, and Makes Irresponsible Remark, Sarcasm or Insulting Name-Calling (eg. KPO, Busybody etc), or Making False Statement or Allegation About Any Act That is Clearly A Crime, Offence or Violation Under the Law of Singapore.

Complaint Singapore” Collaborates with Various Social Online Platforms & Portals etc, and Share Our Contents With Them. By Posting or Commenting Here, You Agreed That Your Post/s, Content/s or Comment/s May Be Published or Reproduced By Them or Us Without Prior Notice etc.

For Any Request to Copy, Share or Reproduction of Any Contents Herein, Please Email To:
complaintsingapore [at] gmail.com

Thank You for Your Kind Support~!! 

BullionStar
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FACEBOOK GROUP RULES FOR COMPLAINT SINGAPORE
(*Updated on 19 September 2021)

NO VULGARITY, OBSCENITY, SARCASM & CRITICISM

We Protect Our Post Owners & Members:
1) Play nice and take all posts & comments with a pinch of salt.
2) If you have nothing positive to say, please DO NOT comment.

Any vulgarity, obscenity, undue sarcasm or extreme criticism (*in any direct or suggestive manners) will not be tolerated. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO UNAUTHORIZED ADVERTISING, SHARE/RECOMMENDING

No “unauthorized” advertising, live steam, sharing, recommending or asking for recommendation (location/details etc), any branding or service mentions, or ask members to PM etc. Violators will be Muted & Banned subsequently.

*For authorized advertising, live stream, sharing etc, email our marketing team: complaintsingapore@gmail.com

Read our T&Cs: https://bit.ly/3dgojqv

NO FORWARDED CONTENT, WE PREFER ORIGINAL POST ONLY

We prefer ORIGINAL CONTENTS only. No “unauthorised” forwarded or shared URL, contents or comments etc from other FB group/page, website, social media or sources etc, regardless of the reason/intention (*unless authorized by our moderators). Violators will be Muted & Banned subsequently.

*For authorized forwarding of 3rd party contents etc, email our marketing team: complaintsingapore@gmail.com

Read our T&Cs: https://bit.ly/3dgojqv

NO REPEATED POST/COMMENT, NO PETITION/POLL/SURVEY

No repeated post/comment (post edits are subjected for approval & may result in the post being deleted). No poll, vote, petition, survey, donation drive etc. Due to FB moderation issue, kindly avoid submission of any question post (pls submit as normal post instead). Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO HATE SPEECH, BULLY & ABETMENT OF CRIME/OFFENCE

No hate/bully/cursing/doxxing, name-calling (KPO/MYOB etc) against race, religion, nationality (S’pore/an), political, gender etc. No abetment/ignorance of crime/offence. No encouraging others to (or claiming, conspire/intent to) commit a crime/offence etc. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO USAGE OF GIF, EMOJI & IMAGE WHEN COMMENTING

As “keyword” detection is enabled, no usage/spam of GIF, Avatar, large Emoji or posting of unnecessary/irrelevant image/graphic when commenting/replying (*unless authorized by our moderators). Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO UNREASONABLE FLAGGING / FAIL TO CENSOR IDENTITY

No unreasonable, excessive or over-sensitive flagging of any post or comment. Members do have their rights to post (*subjected to our moderator’s approval).

Do censor or mask all contents that may infringe the privacy of any person or entity to avoid legal liability. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO EVIDENCE, PROOF OR DETAIL INFORMATION PROVIDED

Provide all information (location/date/time); evidence or proof: photograph/video/screenshot of the alleged act; or any black & white: contract/receipt. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO ASKING OF MEMBERS TO POST ELSEWHERE OR DELETE

Do not ask our members to post/report their complaint elsewhere or to delete their post; or claim it’s wrong/useless to complaint; or to question why they post or teaching them what to do; or to provide you proof/evidence/location; or even asking members to confront/advise others, thus risking their life. Members do have their rights to post. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv

NO ABUSE AGAINST OUR ADMINS & MODERATORS

All forms of abuse such as, accusation & criticism against our Admins & Moderators (or Facebook Group or Page etc) will not be tolerated, including questioning, instructing or teaching us what to do. Violators will be Muted & Banned subsequently.

Read our T&Cs: https://bit.ly/3dgojqv


FAQ (Frequently Asked Questions)

Q1) Why is my Facebook post not approved (or get deleted)?

A1) Posts are not approved in Complaint Singapore (Facebook) due to various reasons, such as:

a) Privacy issues (Eg. Failure to mask the identity of all parties: Face, name, IC number, address, contact number, brand & logo, reference etc);

b) Forwarded contents which are not original (Eg. posts, articles, videos or any contents from other online websites or social media etc, especially contents which are for the purpose of generating income or visits etc) – *Note:
Complaint Singapore prefers ORIGINAL & relevant posts only;

c) Post not set to
PUBLIC (Eg. In order to share any Facebook posts, you need to set it to PUBLIC, in order to be seen by everyone);

d) Infringement of Facebook’s Community Standard (Facebook have their Community Standards for using their social media services, please review it
HERE.);

e) Repeated or irrelevant content (Eg. Duplicate contents which are already posted, or any posts that are irrelevant to Complaints in Singapore (Eg. Inspiration or Motivation Message/Photograph, Shout-Out, Greetings, Date/Partner/Friend-Seeking, Selfie, Overseas Stuffs etc);

f) Advertisements (Eg. Any kinds of (unauthorized) advertisement via auction, bidding, sale, promoting, referral, promotion, brand awareness, charity, watch party, live streaming, survey, petition, polling, external website, hyperlinks, video, comments, etc. are STRICTLY DISALLOWED, including any sharing or recommendation (in any direct or suggestive manner or method etc) .

*For All Authorized Advertising or Promotion, Click HERE;

g) Content contains suggestive or promoting vulgarity, obscenity, undue sarcasm, extreme criticism, bullying or insulting name-calling or any degrading comments (hate speech) about race, religion, nationality (*especially against Singapore or Singaporeans in particular), political, sexual orientation or gender etc.

h) Sharing, posting, encouraging, motivating, suggesting, promoting or leading viewers to visit or view any “unauthorized” 3rd party online contents, website, video, social media, links (Eg, via Facebook pages or group, Instagram, Twitter, YouTube etc) or any services etc, or to download or use any mobile app, programmes, application or contents of any kind or manner, etc, for the purpose or aim (with or without) to attract viewership or to generate income,

*For All Authorized Advertising or Promotion, Click HERE.


Q2) Why am I muted in Complaint Singapore (Facebook)?

A2) A Complaint Singapore member might be muted (*temporarily stopping someone from posting or commenting in the Facebook group) for a period of time due to first (or minor) violation, which serves as a form of warning, or a gentle reminder..

“Mute” period generally range from 12 hours to 28 days, depending on the severity of the violation.

Occasionally, when there is a presence of an uncontrollable heated discussion or argument, our Moderators may mute one or more parties to discontinue the commotion, without any prior reasoning or explanation etc.

The “Mute” period is a good time to take a step back, have a break and review our Terms & Conditions of Use, before committing more violations which may lead to a permanent ban.

Q3) Why am I banned from Complaint Singapore (Facebook) and will the ban be lifted?

A3) A Facebook user might be banned from our Complaint Singapore Facebook Group or Page due to violations of any of our Terms & Conditions of Use stated (both in our Facebook Group’s Description and our Website) etc. For any appeal or request for the ban to be lifted, email us at: complaintsingapore [at] gmail.com

BullionStar
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DISCLAIMER

All “External” (3rd-Party) postings & comments (or any contents herein or linked etc) in our official Complaint Singapore Facebook Group, Page, Website or Twitter etc are personal views or beliefs of the respective individual or parties etc, and do not necessary represents Complaint Singapore in any way or manner etc, and therefore Complaint Singapore bears no legal and civil responsibility or liability over these “External” (3rd-Party) contents etc.

Viewers’ discretion, selective browsing and an open-mind are strongly advisable when viewing any contents within our Facebook Group or Page at all times.

“External” (3rd-Party) denotes anyone, entity or party, other than Complaint Singapore‘s officially-appointed or designated Administrators or Moderators etc)