Customer Service – COMPLAINT SINGAPORE

Poor Service From Causeway Link Bus?

July 4, 2019July 4, 2019 Complaint Singapore

An angry passenger posted a complaint against Causeway Link, a bus company that provides transport service between Singapore and Malaysia. In the post, the complainant mentioned she was taking bus – JSN 7081 from Bugis bus terminal, but as she was feeling unwell, she asked a friend to help her queue up instead.. When she was about to board the bus, a man believed to be a staff of the bus company, shouted at her and ask her to queue up and refused to listen to her explanation. It was…

Rude Customer Service from Singapore Bank?

March 19, 2019March 19, 2019 Complaint Singapore

An angry complainant submitted a post in Complaint Singapore Facebook group. In the post, she wrote about her unpleasant visit to a local bank in Singapore, whereby she was rudely “referred” to call the bank’s hotline, when she just wanted to clarify some doubts with the said customer service personnel. Below is the original Facebook screenshot: The Facebook original post is here in text: Today I went to UOB branch at Taiseng to enquire about an application form for my company. I am quite aghast by the service attitude of…

Poor Customer Service at Foreign Embassy Based in Singapore?

February 26, 2019February 26, 2019 Complaint Singapore

A member of our Facebook Group – Complaint Singapore posted his unhappiness in regards to a particular foreign embassy based in Singapore. According to him, not only the customer service rendered was utterly poor, the counter staff was rude and even shouted at him when he posed some questions. According to the review rating on Google on the said embassy, it got an overall rating of 2.1 only, out of 63 reviews online. A quick view on some of the online reviews submitted revealed lots of serious service lapses by…