*UPDATE: Reply from “I Love Taimei 我愛台妹” at Punggol Waterway Point on 10 June 2021:
With reference to our teleconversation today, thank you for your time and please accept our sincere apology for the unpleasant experience you had encountered on 17 May 2021 in your drink and that it was a blue pea flower that was unintentionally slipped from the filtering process.
As explained, we have since immediately highlight the issue to all our team crew with more mindful when preparing drink. We also apologise for the delay in response to your feedback to our HQ on 17 May 2021.
We hereby have enclosed a complimentary voucher Star Combo for your next visit at Waterway Point Branch. Once again, thank you for trusting us and giving us a chance to serve you again.
All you need to do is to simply flash this voucher to our staff before your order.
Thank you once again and we look forward to seeing you soon!
If you deemed we have provided you a reasonable and satisfactory explanation to this incident. Please help us by taking down the post at Complaint@F&B.
Thank you very much and with great appreciation.
I Love Taimei team
An anonymous member of our “COMPLAINT SINGAPORE” Facebook group, sent us a complaint in regards to a cup of milk tea purchased from “I Love Taimei 我愛台妹” at Punggol Waterway Point on 17 May 2021 at about 7pm.
Source: C.T. (*identity is masked for privacy concern)
Upon finishing the said cup of milk tea, which comes as a set from its BBQ Chicken Star Combo meal, the member was shocked to discover an unknown item at the bottom of the cup.
According to the member, she messaged the said Company and reported the incident.
The said Company representative replied the next day and informed they will be investigating into the matter, and will update later…
However, after more than 3 weeks of waiting without any update or reply, complainant have no choice but to forward us with this complaint, and hope this matter can be resolved soon.
Here is the original text extract from the complaint sent to us:
Hi there, I purchased bbq chicken star combo from Punggol Waterway Point on 17 May 2021 around 7+pm. After I finished the milk tea, I found something at the bottom which looked quite weird.
Immediately, I messaged I love taimei, hoping they can at least tell me what’s that in the drinks..they replied the next day saying they will investigate on it..
I followed up with them one week later, they read my message without reply.
I showed my disappointment towards them because I don’t see they taking any action..
my friends around me keep telling me to complain but I thought maybe they need some more time for the investigation..but it’s been 3 weeks now..they still never get back to me at all..
I think it’s really not right to just ignore me when the thing I found in the drinks was quite disgusting.. some ppl said maybe it’s ingredients/flower for the drinks..I tried to pull it apart but it’s quite elastic and the texture not like flower??
I would appreciate if you all can help to post this and hopefully I love taimei will reply me and take it seriously..
Want to Send Us A Complaint Anonymously?
Email Us: complaintsingapore (at) gmail.com