Category: Complaint@F&B

Spoiled Red Velvet Purchased From Twelve Cupcakes

Complaint Singapore

An anonymous member of our “COMPLAINT SINGAPORE” Facebook group wrote to us and told us her bad experience recently when purchasing some cupcakes from a popular Singapore bakery – Twelve Cupcakes, located at Bugis Junction at 200 Victoria Street #B1-03B. *Note: Identity is masked for privacy concern. According to the said member, she bought 6 cupcakes from the Bugis outlet on 8 August 2023 at 7:03pm. In total, she purchased 4 Red Velvet, 1 Strawberry, 1 Chocolate and 1 Choco Crunch pastry, which add up to a total bill of…

Read More

Hair-Like Item Found In Belgium Chocolate Bun From Swee Heng Bakery!

Complaint Singapore

An anonymous member of our “COMPLAINT SINGAPORE” Facebook group sent us some photographs showing a hair-like item found inside a Belgium Chocolate Bun purchased from a “Swee Heng Bakery” branch at Choa Chu Kang Bus Interchange, #01-04. Source: Anonymous Member (*Identity is masked for privacy concern) According to the complainant, the Belgium Chocolate Bun was purchased on 15 September 2021 at about 12.49pm. After consuming halfway, a white hair-line foreign item was found in the said bun. Fortunately, the complainant spotted the foreign item and did not consumed it. Subsequently, complainant did approached the said “Swee Heng…

Read More

Lady Dound A Coiled Rubber Band Inside A Packet Of Calbee Granola!

Complaint Singapore

A member of our “COMPLAINT SINGAPORE” Facebook group had posted a complaint in which she found a coiled rubber band inside a packet of Calbee Granola which she purchased from an outlet of DON DON DONKI Singapore. According to the complainant, she nearly swallowed the said rubber band as the color and texture are similar to the granola. Luckily this is not fed to any children or the elderly, if not, the consequence will be severe. The case is already reported to relevant authority for investigation. Source: Jessie Yeo Below…

Read More

Man Found Cockroach Leg In Ice Coffee!

Complaint Singapore

A member of our “COMPLAINT SINGAPORE” Facebook group forwarded us his complaint post where he found what seems like “cockroach leg” inside the ice coffee he ordered from Ya Kun Kaya Toast, located at Raffles Place on 18 August 2021 at around 1.40pm. According to the complainant, he had already reported the incident to the Singapore Food Agency (SFA) for investigation, and possibly, further action against the said errant merchant. Source: Greg Pan Below is the original complaint text: “I don’t usually post anything online but I feel the need…

Read More

Killiney Kopitiam Failed To Have Proper Safe Management Measures

Complaint Singapore

An anonymous member of our COMPLAINT SINGAPORE Facebook group, sent us videos showing the Killiney Kopitiam outlet at Mount Elizabeth Novena Hospital, failed to have proper Safe Management Measures & did not conduct proper checks for diners before entering into its premise, since 10 August 2021 till today. Source: Anonymous Member (*identity is masked for privacy concern) Here is the original text extract of the anonymous member’s complaint: “Hi, i wish to stay annoynmous and would like to share about an air conditioned eatery that has no safe management measures…

Read More

Rotten Bun Bought From Tiong Bahru Jian Bo Shui Kueh

Complaint Singapore

A member of our “COMPLAINT SINGAPORE” Facebook group, who wish to stay anonymous, sent us some photographs showing that the steamed bun ( “pau” or “蒸包“ ) she purchased from a “Jian Bo” outlet located at the coffeeshop of Block 444 Pasir Ris Drive 6, #01-102, Singapore 510444. According to the complainant, on 18th June 2021 at about 11.30am, she purchased a big steamed pork bun ( “猪肉大包” ) from the said outlet. As soon as she reached home, and gave her child a bite at the bun, there was…

Read More

Moudly Noodles Found From “Beauty In The Pot”

Complaint Singapore

An anonymous member of our “COMPLAINT SINGAPORE” Facebook group sent us some photographs to show that the noodles (La Mian – 拉面) ordered from “Beauty in the Pot – 美滋锅” were mouldy. The item was purchased from their outlet at “KINEX” located at 11 Tanjong Katong Road, #03-38, Singapore 437157, on 4 June 2021 and delivered around evening time. The member then immediately feedback to them via both their official email address and Facebook messenger, however, they were left unanswered after many days of waiting. Source: KT (*identity is masked for…

Read More

Woman Found Unknown Item After Finishing A Cup Of Milk Tea!

Complaint Singapore

*UPDATE: Reply from “I Love Taimei 我愛台妹” at Punggol Waterway Point on 10 June 2021: Hi C.T. With reference to our teleconversation today, thank you for your time and please accept our sincere apology for the unpleasant experience you had encountered on 17 May 2021 in your drink and that it was a blue pea flower that was unintentionally slipped from the filtering process. As explained, we have since immediately highlight the issue to all our team crew with more mindful when preparing drink. We also apologise for the delay…

Read More

Grab Express Rider Creates Mess For Home Delivery!

Complaint Singapore

An anonymous member of our “COMPLAINT SINGAPORE” Facebook group, sent us a complaint about a bad delivery experience by a delivery rider from Grab Express. According to the complaint, the member operates a small baking business and had engaged Grab Express delivery service to deliver some tarts to a client. After collecting the tarts on 26 May 2021, and while delivering, the delivery rider sent a massage to the complainant and informed “that’s something off” with the tarts he was delivering. At the end, the order was cancelled, and an official…

Read More

Coffeeshop Encroaching Common Walkway By Placing Tables & Chairs

Complaint Singapore

An anonymous member of our “COMPLAINT SINGAPORE” Facebook group had sent us some photographs showing a coffeeshop at Blk 121 Hougang Ave 1, encroaching the public walkways nearby the coffeeshop vicinity. Source: P.I.S. (*Note: Name is masked for privacy concern) Based on the photographs provided, the said errant coffeeshop operator had placed many tables and chairs along the common walkway below the HDB block, and allow its customers to dine there. Under SCDF and HDB regulations, it is against the law to place tables or chairs, or any form of…

Read More