Category: Complaint@Service

Rude Customer Service from Singapore Bank?

Complaint Singapore

An angry complainant submitted a post in Complaint Singapore Facebook group. In the post, she wrote about her unpleasant visit to a local bank in Singapore, whereby she was rudely “referred” to call the bank’s hotline, when she just wanted to clarify some doubts with the said customer service personnel. Below is the original Facebook screenshot: The Facebook original post is here in text: Today I went to UOB branch at Taiseng to enquire about an application form for my company. I am quite aghast by the service attitude of…

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MRT Breakdown: Jurong East & Queenstown MRT lines

Complaint Singapore

The morning, commuters (at the West) welcome the Friday with yet another MRT train service breakdown, again! This time round, MRT train services along EWL, especially between Jurong East and Queenstown are affected due to reported track fault, again! “No Train Service” information are shown on all TV screens with the stations, including verbal public announcement as well. A commuter staring the TV announcement… At the Jurong East MRT Station (interchange) are jam-packed with lots of unhappy commuters.. Although free bus bridging services are provided, most commuters find it difficult…

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Dishonest IT Shop Selling Fake Software?

Complaint Singapore

Several complainants posted online and also in our Complaint Singapore Facebook Group, about an errant Computer Shop located in Sim Lim Square in Singapore, was dishonest in their business dealings. According to one of the complainants, not only that he had overpaid for a laptop from the said shop, he was also being sold a MS Office software that have a license code cheaply printed on a tiny slip of paper, and stapled on a piece of paper which looks like an installation guide! Some Facebook users online commented that…

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Discrimination Against Handicap by Bus Driver?

Complaint Singapore

A wheelchair-bound complainant posted her unhappiness on Facebook, in regards to her ride on a 858 SMRT public bus recently. According to her, the said bus driver, when lowering the wheelchair ramp kept questioning her why she never take the 911 bus before his bus arrived.. as both buses are heading the same directions too. Due to that, the complainant felt humiliated by the substandard treatment by the said bus driver, and even wrote to local newspaper and media agency, including SMRT as well.. Below is the content of the…

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Poor Customer Service at Foreign Embassy Based in Singapore?

Complaint Singapore

A member of our Facebook Group – Complaint Singapore posted his unhappiness in regards to a particular foreign embassy based in Singapore. According to him, not only the customer service rendered was utterly poor, the counter staff was rude and even shouted at him when he posed some questions. According to the review rating on Google on the said embassy, it got an overall rating of 2.1 only, out of 63 reviews online. A quick view on some of the online reviews submitted revealed lots of serious service lapses by…

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Who Is At Fault Here, Grab Driver or Passenger?

Complaint Singapore

A Grab customer posted her unpleasant experience with a JustGrab driver recently. In the nasty post, she claimed that she waited for 24 minutes for the Grab car to arrive, according to her, the driver is only 1km away from her location.. After she boarded the Grab car, she blasted her unhappiness to the said driver and there were some exchange of “harsh words” between both parties. Subsequently, the driver drove back to the lobby of the pickup location, and drop off the passenger, and uttered some vulgarity before leaving,…

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Failed Wedding Photographer!

Complaint Singapore

A newly-web couple posted their bad experience with their wedding photographer and the overall package provided by the Company. Based on the LONG post, there are lots of unprofessional lapses, causing extreme distress to the couple, before and after the wedding.. The couple would like to warn and share their experience with everyone.. Below are several communication screenshots posted: The original LONG post is here: To Family and Friends who attended the wedding celebration of Wei Hao & I: We apologise that we will not be able to share a…

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Failed Flower Deliveries on Valentine’s Day

Complainant

An anonymous complainant wrote in to submit a complaint via our webform According to the complaint, a reputable online florist had failed to deliver on time for a lot of flower orders during Valentine’s Day, which is a really big blooper for such a big florist! A lot of angry customers went to the florist’s official Facebook account, and vent their anger by posting comments there.. However, the establishment is quick to response and apologise for the lapses, and even promise a refund by the MD of the Company. The…

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Be Careful When Transferring Via PayLah

Complainant

A guy posted in a our Facebook group – Complaint Singapore, about her girl friend had accidentally transferred some money to a wrong PayLah! account in Singapore. After consulting with the bank, they were advised to contact the other party to ask for the money back. However, despite several plead via SMS and phone call, other party refused and even scolded him for a mere S$13.70! . *Original post as follow (name/number censored): I need advice guys. Yesterday my girlfriend accidentally sent to a wrong paylah account . And it…

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